Resolved Ban Appeal [MOVED TO TECH SUPP]

Polaris

Member
Name of banned character(s): "Leozao" (and "whopze" [I logged in a friend's char])

Have you been banned before? If yes, please link the previous thread:
No, first time;

Did you deserve the ban? (Yes/No): Yes (
Now I understand that it is part of the game's policies, but I didn't know it.)

If yes, which rules did you break?:
I used Megaphone in a language that was not English (Portuguese PT-BR).

Were you using a third party/external program while playing the game?: None

If yes, which ones?: -

Why should we give you another chance?:
Actually, I didn't read the game's policies, so I didn't know the "Restrict communication to English" rule. In the last weeks I used some Megaphones in Portuguese, but I will not do this again. Another question is: Some days I logged in a friend's account (char name: whopze), and she was probably banned too; if you can analyze this situation, it would be great, Thanks!

Do you agree that if you break the rules again, you will be permanently banned afterwards with little to no chance of appeal?:
Yes, i understand.


I have a print of the megaphone I sent, if necessary. Thanks!
 

Polaris

Member
I don't think you are banned? Can you not login.

I never had any problems opening the game (my friend had some, but the game always worked).
Since Saturday the game has not opened at all, so I thought we were banned.

We get errors like:

error code: -2147467259 (unspecified error).
You have been disconnected from the login server. Please try again later.

Can u help me with that?
 

Nekomaki

Head of Staff
Administrator
Moderator
To confirm: neither of those accounts you posted are banned.

Typically, unspecified error means in your "Windia.ini", the screen resolution part is not configured properly. Make sure it's a resolution your monitor supports, e.g. if your monitor is 16:9, 1280x720 would work.
 

Polaris

Member
To confirm: neither of those accounts you posted are banned.

Typically, unspecified error means in your "Windia.ini", the screen resolution part is not configured properly. Make sure it's a resolution your monitor supports, e.g. if your monitor is 16:9, 1280x720 would work.
Thank you for the help,

I modified the configuration to:
width = 1920
height = 1080
and it worked really well.

My friend's case is a little different (I have already checked the resolution settings and they are correct).
The Game opens, displays the login screen, and immediately closes, showing the error:
You have been disconnected from the login server. Please try again later.


Any tips on what can solve this?
 
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